Game X Change

Very welcoming. And friendly staff! Came into the store a couple of weeks ago with my nephew. For some nintendo games and the young man with glasses helped him. Find the right game and he was very forthright and helpful to. Us.nnPrices were a bit higher than i would have liked but still a nicely run store for anyone who Enjoys media.

I went here on 2/11/26 at 12:30PM. The one staff member there was kind and helped me with what I needed. I like this store, the prices are really good. Unfortunately, some of the items by the front, including most of the DVDs, are faded by the sun. Still a great store!

Over priced and their trade value stinks. Good for retro games and items. Expect ti pay big bucks.

Traded in some Atari games and nes games and 2 counsels. The people who work there are awesome and are awesome to do business with .I will definitely go back there if I need anything

I am writing this because I am beyond disappointed and genuinely disturbed by what took place today. Every interaction I had with the staff in the beginning was kind and pleasant, which is why today’s experience was so shocking.nnWhen I went in to return my third NS system that, again, did not work, a man named Nelson walked in already visibly agitated. Without any conversation or clarification, he immediately became aggressive toward me accusing me of lying, claiming I had been rude to his staff, and suggesting I was “trying to get over” on him. I was stunned. I had *literally* just said to him that the staff had been nothing but sweet and helpful.nnI calmly told him he must be confusing me with someone else, because his accusations had absolutely no basis. Instead of listening, he became louder, condescending, and extremely unprofessional. When I asked for store credit, he insisted I hadn’t paid the $120, even though I absolutely did. His response was childish at best l “show me then.” I told him I would bring my bank statement, as I didn’t have my phone on me, and he responded with a sarcastic, “How convenient.”nnAt that point, I told him I was done engaging because his behavior was immature and inappropriate especially in front of my child. He continued to be sarcastic, continued to escalate, and repeatedly delayed completing my store credit. I asked several times, very clearly, “Please just issue the store credit.” He would not stop with the comments until I finally had to say, “Can you stop? I’m not discussing anything further with you. You are not acting professional.”nnTo make matters worse, he suddenly claimed the controllers needed to be returned despite the fact that I purchased them separately with the original system. At this point, the entire situation made absolutely no sense. I admittedly was pushed out of character and now met him raising my voice but I quickly caught myself, lowered my voice and that is when I asked, can I have store credit.nnAnd when I pointed out that the staff had been pleasant, he tried to twist it into, “So you’re saying they’re lying?” No, I said he was wrong. I praised the woman who helped me and the gentleman who assisted me originally. The woman was right at the counter and I asked her if she felt I was rude and she looked just as confused as me. The only other confusion was regarding when I last spoke to someone, and if I misspoke on the exact day, it was an honest mistake not grounds to be immediately labeled a liar or treated with hostility.nnWhether he was having a bad day or simply lacks professionalism altogether, the way he chose to approach me with zero communication, immediate aggression, and blatant disrespect was completely unacceptable. If the staff actually misrepresented my behavior, I am even more disappointed. But I have a very hard time believing that, considering how well those interactions went.nnIf there are cameras in the store, they will clearly show that I was not rude, aggressive, or disrespectful to the encounters with staff previously, the all helped me and were kind. In fact, I was laughing and talking pleasantly with the staff. What happened today was entirely unnecessary and frankly humiliating, especially in front of my child.nnI hope this matter is taken seriously.