Ann R. Ross Bookstore

I stopped in the bookstore while I was in town visiting a friend. The store is very spacious and stocked with a variety of Austin Peay apparel and gifts, along with textbooks, school supplies, and a Starbucks. Excellent customer service.

This place needs some serious help. No one answers the phone and no one returns phone calls. My son was sold new books when we wanted used ones per our online order that was canceled. The newer books were more expensive and we don't require new ones. The manager was helpful when I finally was able to speak to a person. I think she needs to ask for more help when it's the beginning of the semester.

The atmosphere here has always been inviting and relaxing. There are tables and other seating areas to get comfortable. They offer concessions for purchase. Overall, I compare the bookstore to a small Barns & Noble.

Just tear it down and start over and new people. The entire staff is rude, and when you bring up the issues that aren’t resolved and it’s seems like the head doesn’t read reviews. Do glad that is my last semester here. I’ve had more stress with this store than my classes. No one answers their phone, return messages or even acknowledge you when you are waiting to check out. Oh, and you will play tag with all of your heavy books to see which counter, the front or the coffee shops wants to work that day. I’m furious that the va deals with them. I have complained to my rep and advised that I wouldn’t not used them this semester and would rather give my money to Walmart of all places. They are never busy so why do they act like they can’t return calls or answer their phone’s is something to ponder.

For this to be the college book store where you are suppose to get your college textbooks and college materials. It is absolutely ridiculous how unorganized they are. APSU should be ashamed on how they are letting the bookstore be ran/managed. I have had to go in there 5 different times for them to say they don’t have what I order online and to show them they keep sending me the emails saying my order is ready. When they don’t even have the books. They also tried to say they have given me books when they haven’t. Honestly if you can buy your books from someone or off Amazon or even through the a website that allows your to buy your course materials I would recommend doing that. I also want to put out that the workers I have dealt with has been very nice and I’m not coming for them in the review. But the book store for it to be apart of the college sucks.